Our Policies
Our policies in place to keep you and your information safe under any circumstances.
Term’s and Conditions
Our Terms and Conditions are a legal agreement between our service and yourself, the person who wants to use our services.
Please read in full as you must agree to our terms and conditions in order to use our insurance services.
About Your Renewal
This notice sets out the nature and scope of the services we provide, together with a statement of your Demands & Needs. It also gives other information that we are obliged to provide by law.
Privacy Policy
This Notice is designed to help you understand what kind of information we collect in connection with our products and services and how we will process and use this information. In the course of
providing you with products and services we will collect and process information that is commonly known as personal data.
PCI Policy and Security Procedures
All cards are transacted on the card gate way and no longer via the portal card machine.
Adherence to this policy and the associated procedures is mandatory for all staff who handle or process card payments on behalf of the Glover & Howe Insurance Services.
Treating Customers Fairly Policy
The Directors and Senior Management of Glover & Howe Insurance Services are committed to ensuring that the FCA principle of treating customers fairly (TCF) is applied in all areas of our day to day business activities.
In adopting the TCF principle we recognise that fair treatment of our customers is about adding value to the service we offer by aiming to implement the following key factors:
Vulnerable Customer Policy
The purpose of this policy is to ensure that the employees of the company take extra care when dealing with vulnerable customers and do not have any negative impact on vulnerable consumers.
For the purposes of this policy, Vulnerable Consumers are customers and prospective customers whose ability or circumstances require us to take extra precautions in the way that we sell and provide our services to ensure that they are not disadvantaged in any way.
Main Preferred Insurers and Wholesalers
This is a list of our main preferred insurance and wholesalers for non-advised insurance sales.
Terms of Business
This is our most recent Terms of Business
Professional Notice to Policyholders (NTP)
Professional Notice to Policyholders (NTP)
Amateur Notice to Policyholders (NTP)
Amateur Notice to Policyholders (NTP)
Amateur Policy Wording
Amateur Policy Wording
Amateur Insurance Product Information Document (IPID)
Amateur Insurance Product Information Document (IPID)
Amateur Summary of Cover
Amateur Summary of Cover
Professional & Semi-Professional Summary of Cover
Pro & Semi-Pro Summary of cover
Professional Policy Wording
Professional Policy Wording